Select your location
Clipshop Policies
Last Updated February 14, 2023.
Delivery And Shipping Policy
Our aim at Clip Shop LLC is to provide our customers with the next day delivery service. If your order is placed in the morning before 10h00 AM you may receive your order the same day. However, your order will only be delivered to you between 14h00 to 21h00. Therefore, if youchoose the morning slot for the same day, your order will automatically be put on the next day delivery schedule,
(Exception for religious Holiday Eid and UAE National Day).
It is the responsibility of the customer to send a complete and correct delivery address and contact number along with any specific instructions in the order note box on the check out page.
Products will be delivered directly to the delivery address specified by the User. Deliveries are performed either by the personal delivery service, by a delivery partner, or by Auris delivery team, depending on the nature of the goods and the delivery location. Goods will be delivered to the front door of private residences (as far as accessible) and to the reception desk of business Users.
We will try our best to follow the customers' instructions however this cannot always be possible due to a tight delivery schedule. If you have given an incomplete address and incorrect contact number we will not be accountable for any delay.
We suggest that our customers are contactable on WhatsApp and if this number is different to the one listed on their order to inform us to avoid any confusion for the driver and to avoid any delay on their delivery.
A notification will be sent by email to the customers where they will be able to track their Order, detailing the drivers name, contact number, pick up order, on the way order and estimated time of arrival.This is only an approximate time due to different circumstances, weather, traffic, etc.
The delivery fees payable shall be adjusted against the ‘Cashback Points” balance subject to the upper limit specified by Auris which may be changed from time to time at the discretion of Auris.
Cancellation & Refund Policy
The Users are entitled to cancellation of a successful order within 1 hour of order placement and shall provide the reason for the same.
In case of online payment, the amount will be reflected as Shop Credits by Auris at the soonest possible post the cancellation of the order.
Return & Replacement Policy
The products shall be eligible to return and get them replaced only if :
- Wrong products are delivered
- Products have expired
IN ALL OTHER CASES AURIS DO NOT ACCEPT ANY RETURNS ONCE THE PRODUCTS HAVE BEEN DELIVERED.